The first place a patient comes to when they walk into your office is the check-in desk. It is very important that this is easily found as this starts the whole process of their visit and knowing they have arrived will keep you on schedule.
When an architect designs a medical office, patient flow is the most important aspect of the design process. For a practice to run smoothly, the location of the rooms, check-in desk, and check-out desk all must be carefully located to prevent backtracking or possible issues with HIPAA compliance.
If you have a small office, a single hallway may be used. This will reduce the size of the office and cost of construction. It’s important to make sure that patients can easily pass each other in the hallway whether walking or in a wheelchair.
When designing the check-out area, creating an alcove where patients aren’t in a hallway or near other patients is very important. Most times, this is where the patient provides the office with personal information.
Large Office Settings Give More Design Options
The most desirable is a circular pattern, with the check in and check out stations which prevents HIPAA violations while giving and receiving personal patient information. Most offices prefer that when patients check in, they sign their name, and the receptionist will mark it out to avoid other patients from seeing who is checked in.
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Complete Structural Partners (CSP) provides commercial and residential contracting, renovation, and remodeling services to the Greater Cincinnati / Northern Kentucky area. We specialize in retail, office, healthcare, warehouse, and manufacturing construction projects. CSP provides quality craftsmanship that is completed on time and under budget. Our Interior Design Division provides decorating, staging, and space planning services as well as construction services for small remodeling projects.
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